Customer Support

Our support team is here to assist you with any questions about your order, returns, shipping, or general inquiries. We aim to respond quickly and ensure that your shopping experience with ClovyRE is smooth and enjoyable.

1. Contact Methods

• Email Support: support@clovyre.com
• Live Chat: Available on the bottom-right corner of our website (during business hours).
• Help Center & FAQs: Visit our FAQ page for quick answers to common questions.

2. Hours of Operation

Our customer service team is available:

• Monday – Friday: 9:30 AM – 6:30 PM (CET)
• Saturday: 10:00 AM – 4:00 PM (CET)
• Sunday & Public Holidays: Closed

3. Response Time

We do our best to respond to all inquiries within 24–48 hours during business days. Response times may be longer during peak seasons or holidays, but we will always get back to you as soon as possible.

4. Order Assistance

If your inquiry is about an order, please include the following details in your message to help us assist you faster:

• Order number
• Full name used on the order
• Email address associated with the order
• Details of your question or issue

5. Escalation

For urgent issues (such as problems with delivery or defective items), please mark your email subject as URGENT so that it can be prioritized by our support team.

Thank you for choosing ClovyRE. Our team is always ready to assist and ensure your satisfaction.