Privacy Policy
Effective Date: March 28, 2022
This Privacy Policy explains how ClovyRE collects, uses, and protects the personal information of users who visit our website or purchase our products.
By accessing or using our site, you agree to the terms described below.
1. What Personal Information Do We Collect?
When you register, place an order, or interact with our site, we may collect:
- Name, email address, phone number, billing and shipping address.
- Payment details (processed securely by third-party providers, not stored by us).
- Technical data such as IP address, browser type, and cookies.
2. When Do We Collect Information?
We collect information when you:
- Register or create an account on our website.
- Place an order or subscribe to our newsletter.
- Respond to a survey, promotion, or marketing communication.
- Browse or interact with our website.
3. How Do We Use Your Information?
We may use the information we collect in the following ways:
- To personalize your experience and improve our product offerings.
- To process your transactions quickly and securely.
- To provide customer support and respond to requests.
- To send updates about your orders, new products, or promotions (only if you opt-in).
- To improve the performance and functionality of our website.
4. How Do We Protect Your Information?
Your personal data is stored on secure servers behind firewalls.
Sensitive information (such as payment data) is encrypted using Secure Socket Layer (SSL) technology.
Access to your data is restricted to authorized personnel only.
All transactions are processed via secure third-party gateways; we do not store card details on our servers.
5. Cookies
Yes, we use cookies. We use cookies to:
- Remember items in your shopping cart.
- Save user preferences for future visits.
- Analyze traffic and interactions to improve site performance.
You may disable cookies in your browser settings, but this may affect your ability to use some features of our site.
6. Third-Party Disclosure
We do not sell, trade, or rent your personal information. We may share your data with:
- Service providers such as payment processors, shipping companies, or marketing platforms.
- Legal authorities when required by law.
7. Your Rights (GDPR Compliance)
As a customer in the European Union, you have the right to:
- Access the personal data we hold about you.
- Request corrections, updates, or deletion of your data.
- Withdraw consent for marketing communications at any time.
- Request that we transfer your data to another provider (data portability).
To exercise your rights, contact us at support@clovyre.com. We will respond within 30 days.
8. Fair Information Practices
In case of a data breach, we will notify users by email within 7 business days.
We follow the principle of individual redress, giving users the right to pursue legal action if their data is mishandled.
9. Email Communications (CAN-SPAM Compliance)
We collect your email to:
- Send information regarding orders and updates.
- Respond to inquiries and customer service requests.
- Send optional marketing emails about promotions or new products.
We agree to:
- Not use false or misleading subject lines.
- Clearly identify promotional content.
- Include our business address in all communications.
- Provide a visible unsubscribe link in every email.
To unsubscribe, follow the link at the bottom of our emails or contact support@clovyre.com, and we will remove you from all communications.
10. Contact Us
If you have questions about this Privacy Policy or how your data is handled, you can reach us at:
📧 support@clovyre.com
📍 Alexanderplatz 5, 10178 Berlin, Germany
📞 +49 30 12345678
Working Hours: Mon – Fri: 9:30 AM – 5:30 PM CET | Sat–Sun: Closed
