Shipping & Delivery

We want every customer to shop with peace of mind. That’s why we provide fast, transparent, and reliable worldwide shipping services. Below is a summary of our delivery process and common questions.

1. Shipping Coverage

We currently ship to:

• European Union (all member states)
• United Kingdom
• United States & Canada
• Selected international destinations

At checkout, the system will automatically confirm if delivery is available to your location based on the address provided.

2. Delivery Time = Processing Time + Shipping Time

Your total delivery time is composed of two parts:

• Order Processing Time: Packaging and dispatch from our warehouse.
• Shipping Time: Courier delivery to your address.

3. Order Processing Time

Processing usually takes 1–3 business days after payment confirmation. During peak seasons or promotions, processing may take up to 5 business days.

• If an item is temporarily out of stock, we will contact you promptly by email to arrange an exchange or refund.
• If your order contains multiple items and some are out of stock, we may ship available items first.
• Once shipped, you will receive a confirmation email with a tracking link.

4. Estimated Shipping Times

These are estimates only. Delivery times may vary due to carrier delays, customs inspections, local holidays, or unforeseen events.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with your tracking number. Please allow up to 48 hours for tracking information to update after dispatch.

6. Important Notes

• Delays may occasionally occur due to holidays, severe weather, or customs checks.
• Please ensure your shipping address and contact information are accurate to avoid failed deliveries or returns.
• Outside the EU, additional customs duties, VAT, or import taxes may apply. Unless stated otherwise at checkout, these are the customer’s responsibility (DDU).
• To speed up delivery, items in the same order may ship separately from different fulfilment locations. You will receive tracking details for each shipment where applicable.

7. Contact Us

For any shipping questions or special requests, contact our support team:
support@clovyre.com