Question 1

How do I place an order?

Accepted Answer

Simply browse our store, add your desired items to the cart, and proceed to checkout. You will receive a confirmation email once your order is placed successfully.

Question 2

What payment methods do you accept?

Accepted Answer

We accept major credit and debit cards (Visa, MasterCard, American Express, Maestro), PayPal, Apple Pay, Google Pay, and Shop Pay.

Question 3

Is it safe to use my credit card on your website?

Accepted Answer

Yes. All transactions are processed securely using SSL encryption. We do not store your payment details on our servers.

Question 4

Was I charged twice?

Accepted Answer

No. What you may see is a temporary authorization hold by your bank. This will clear automatically within a few business days.

Question 5

Why might my card be declined?

Accepted Answer

Common reasons include insufficient funds, expired cards, incorrect details, or restrictions from your bank. Please check with your card issuer if the issue persists.

Question 6

Where do you ship to?

Accepted Answer

We ship across the European Union, the United Kingdom, the United States, Canada, and selected international destinations. Availability is confirmed at checkout.

Question 7

How much is shipping?

Accepted Answer

Shipping fees depend on your location and order weight. Exact costs are calculated at checkout.

Question 8

How long will delivery take?

Accepted Answer

Estimated delivery times are:EU & UK: 5–12 business daysUS & Canada: 7–14 business daysInternational: 7–20 business days

Question 9

Can I track my order?

Accepted Answer

Yes. Once your order ships, you will receive an email with tracking details. Please allow up to 48 hours for updates to appear.

Question 10

Do you ship orders separately?

Accepted Answer

Sometimes. To speed up delivery, items in the same order may ship separately from different warehouses. You will receive tracking for each shipment.

Question 11

How do I return an item?

Accepted Answer

Please email support@clovyre.com within 14 days of delivery. Include your order number, email address, and photos of the item. Our team will provide return instructions.

Question 12

What is your return policy?

Accepted Answer

Items must be unused, unwashed, with all original tags attached and in original packaging. Certain items (e.g., intimate apparel, customized products, and clearance items) cannot be returned.

Question 13

When will I receive my refund?

Accepted Answer

Refunds are processed within 3 business days after we receive and verify your return. Card refunds may take 5–7 business days depending on your bank; PayPal refunds are typically completed within 48 hours.

Question 14

Can I return sale or clearance items?

Accepted Answer

Unless specifically stated otherwise on the product page, sale and clearance items are not eligible for return or exchange.

Question 15

Who pays for return shipping?

Accepted Answer

Customers are responsible for return shipping fees, including any customs duties or taxes, unless the item is defective or incorrect.

Question 16

How do I choose the right size?

Accepted Answer

Please refer to our Size Guide for measurements. If you need further help, contact our support team.

Question 17

The size on the tag is different from what I ordered – why?

Accepted Answer

Due to different supplier standards, labels may vary. Rest assured, the item matches the size you selected on our website.

Question 18

Why is the color slightly different from what I saw online?

Accepted Answer

Lighting, screen resolution, and photography may cause slight variations. We do our best to display colors as accurately as possible.

Question 19

Can I exchange for a different size or color?

Accepted Answer

Yes, as long as the item is eligible under our return policy and the requested size/color is in stock.

Question 20

I cannot log in to my account – what should I do?

Accepted Answer

Use the “Forgot Password” option on the login page to reset your credentials. If the problem persists, contact support.

Question 21

How do I reset my password?

Accepted Answer

Click “Forgot Password” at login, enter your registered email, and follow the instructions in the reset email.

Question 22

How do I contact Customer Support?

Accepted Answer

You can reach us anytime at support@clovyre.com or through live chat (during business hours).

Question 23

Do you offer wholesale or affiliate opportunities?

Accepted Answer

Yes. Please contact our team at support@clovyre.com with details about your request.

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